What happens when plans change — cancellations, refunds and credits across bookings, memberships, gift cards and event hire.
Last updated: March 2025Most things here cancel free with 24 hours' notice — sessions, lounge booths, masterclasses. Event hire and corporate packages have longer lead times because they involve staffing and catering. Gift cards don't expire and aren't refundable, but they are transferable.
If something goes wrong on our side — a machine outage, a double-booking, a cancelled tournament — we always make it right with a rebooking, credit or refund. That part isn't negotiable.
Session bookings and lounge zones cancel free up to 24 hours before start time — full refund to the original payment method within five business days. Inside 24 hours, we offer a credit for a future booking rather than a refund.
Masterclass seats are transferable — can't make it? Send a mate in your place, or reschedule free up to 24 hours out. No-shows forfeit the fee.
Different services, different lead times:
The breakdown:
Monthly membership cancels anytime — benefits run to the end of the paid month, no partial refunds. Annual membership refunds pro-rata for unused full months if you cancel within the first 90 days.
Gift cards aren't refundable — they're transferable and never expire, which is the trade. If a card's faulty or we made an error, we'll replace it.
If we cancel or materially change a booking — machine outages, venue issues, a rescheduled tournament — you choose: full refund, rebooking at a better slot, or credit with a small bonus on top.
Competition entries work the same way: if a tournament is cancelled, entries refund or roll to the next round at your choice.
Cancellations go through the contact form, email or phone — include your booking name and date. Refunds process to the original payment method within five business days; credits issue instantly to your email.
If a refund seems wrong or slow, escalate it — the details below reach venue management directly. We'd rather fix it than lose you.
For refund requests, cancellation help or a booking that's gone sideways — contact us below with your booking details.
