Thanks — you're in the queue.
Your message just landed at the host desk. A real person — usually Yuki or one of the floor hosts — will reply within two hours during opening times with confirmation and next steps.
What happens now
A host reviews your enquiry — date, group size and which service you had in mind.
You get an email or call with your booking details, a machine or booth held in your name.
Bring ID, mention your name at the desk — your ball card will be ready.
Get the lay of the land
Three things worth reading before your visit — each takes under five minutes.
If you're not sure what you asked for
These are what most first-time enquiries end up booking — take a look while we process your message.
Worth planning your visit around
Skim these before you arrive
While you wait — FAQ
The follow-up questions everyone has after hitting send.
How long until I hear back?
Usually under two hours during opening times (10:00–02:00). Overnight messages get answered by mid-morning.
Can I change my enquiry?
Sure — just reply to our confirmation email or call the desk on +61 2 9288 8900 and we'll update it.
What if I don't get a reply?
Check spam first — if nothing's there after four hours, call the desk and we'll sort it on the spot.